We will dispatch all rugs within 5-7 working days, please allow up to 14 days for delivery. Shipping will be made by courier, please make sure that someone will be there to take the delivery. When your order is shipped, we will notify you by email and give you a tracking number.
Delivery is free within the UK and overseas shipping costs are as follows.
If you are ordering from outside of the UK, import duties and local sales taxes may be applied, these are not included in our charges.
We understand how important it is to see a piece in person as well as in a room setting, so all of our rugs are returnable.
We hope that you love your rug, but if you are not entirely satisfied for any reason, please notify us within 7 days of receiving and we will happily organise a fast collection and refund for you. All returned items will be collected at a convenient time by a courier arranged by us and shipping labels will be provided.
Please note that as we are a small business, we are unable to cover the shipping costs of returns, so we charge a small fee for return collections (usually between £15-20)