We try to dispatch all rugs within 3-5 working days, please allow up to seven working days for delivery. Shipping will be made by courier and when your order has been shipped, we will notify you by email and give you a tracking number.

Delivery is free within the UK and overseas shipping costs are as follows.

EU: £30
US: £50

If you are ordering from outside of the UK, import duties and local sales taxes may be applied, these are not included in our charges.

Returns

We hope that you love your rug, but if you are not entirely satisfied for any reason, please notify us within 7 days of receiving and we will arrange an easy return collection or drop off service for you.

Please note that as we are a small business, we do not cover return shipping costs. A small returns fee of £15 will be deducted from your refund amount to cover courier costs. 

Rugs must be must be returned to us in original condition within 14 days.