Shipping and Returns

We aim to dispatch all rugs within 1-5 working days, please allow up to seven working days for delivery. Shipping will be made by courier and when your order has been shipped, we will notify you by email and give you a tracking number.

Delivery is free within the UK and overseas shipping costs are as follows.

EU: £30
US: £50

If you are ordering from outside of the UK, import duties and local sales taxes may be applied, these are not included in our charges.

Returns

It's very important to us that you love your rug! If you are not entirely satisfied for any reason, please notify us within 7 days of receiving and we will arrange an easy UK return collection or drop off service for you.

Please note that as we are a small business, we are unable to refund shipping fees incurred for returned items. A small returns fee of £15 will be deducted from your refund amount to cover courier costs. 

Rugs must be must be returned to us in original condition within 14 days.

International Returns

International customers must notify us within seven days of their receipt of the item. The customer is responsible for the returns cost of shipping and the customs incurred for international orders, this will be deducted from the refund amount.